Lines of components flow down a line and the people and machines responsible for assembling them must be able to handle the number of parts coming to them at the speed at which they come. Assembly lines, by definition, are a line. Waiting lines in business exist in more than the examples provided above. We stand in lines at the amusement park–waiting to take a ride. We stand in line at the cash register at the store–waiting to make a purchase and leave. We sit in traffic–lines of cars–waiting to get where we are going. Take a look around your life and you will notice them. In this article, we will cover concepts related to queueing theory that make clear its purpose. Queueing theory provides a useful mathematical method for studying and analyzing capacity to meet demand. Visa versa, meeting or exceeding promised delivery timelines can do a lot of good and bring in plenty of word-of-mouth business from satisfied customers. One dissatisfied customer due to overpromised deliverance and underperformance can scar the reputation of a business. The importance of studying and analyzing volume of business and a business’s capability to handle volume cannot be understated.
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